Best AI receptionists for dental and medical clinics
Short answer: For dental practices, Viva AI and Arini say they sign a BAA with every customer, and Dentina lists the widest set of practice-management integrations, including Dentrix, Eaglesoft and Open Dental, from $299 a month (Dentina). Keragon includes a BAA on all plans and connects to medical EHRs such as athenahealth. If you build your own, Vapi's BAA add-on costs $2,000 a month (Vapi).
HIPAA requires a covered entity to have a business associate agreement (BAA) with any vendor that creates, receives, maintains or transmits protected health information on its behalf (45 CFR 164.502(e) and 164.504(e), eCFR). A "HIPAA compliant" badge is not a BAA. The table shows what each vendor says publicly as of 14 Nov 2026. Prices and terms change, so confirm before you sign.
| Vendor | Built for | BAA (what the vendor says) | Plan and BAA cost | PMS/EHR integrations the vendor names | From (as of 14 Nov 2026) |
|---|---|---|---|---|---|
| Viva AI | Dental | "Signed for every practice" | All plans, no fee listed | "All major" PMS (none named) | $349/mo |
| Arini | Dental | "Signs BAAs with all customers" | All customers, cost not stated | Open Dental (others not named) | Not published |
| Dentina | Dental | Not mentioned (says "HIPAA compliant") | Ask | Open Dental, Dentrix (incl. Ascend, Enterprise), Eaglesoft, Curve, Denticon, Cloud9, Dolphin, OrthoTrac, PracticeWorks | $299/mo per location, billed annually |
| Keragon | Dental and medical | "BAA included on all plans" | All plans, no fee listed | Open Dental, Dentrix Ascend, Planet DDS, NexHealth, athenahealth, eClinicalWorks, ModMed, Tebra and more | $149/mo ($99 billed annually) |
| Rondah | Dental groups and DSOs | Not mentioned on homepage | Ask | Dentrix (in demo), "all major" PMS | Not published |
| Weave | Dental (early access) | Not mentioned on page | Ask | "Qualified" dental PMS (not named) | Not published |
| Assort Health | Medical specialty practices, health systems | Not stated on the page we read | Ask | Epic, athenahealth, Oracle Health (Cerner) | Not published |
| Vapi | Developers | Included in HIPAA add-on | $2,000/mo add-on | Build your own | $0.05/min plus providers |
| Retell | Developers | "Custom BAA" on Enterprise | Enterprise, custom price | Build your own | $0.07-$0.31/min |
Which dental AI receptionists sign a BAA?
Viva AI
- Best for: practices that want the BAA settled up front.
- Price (as of 14 Nov 2026): Gold $349/month (4,000 credits), Platinum $899 (7,000), Diamond $1,199 (12,000), or Unlimited at $350 for the first provider plus $150 per extra provider (Viva AI). AI-answered calls use 10 credits a minute. 30-day risk-free trial.
- BAA: the vendor says it is "fully compliant, with a Business Associate Agreement signed for every practice", and lists SOC 2 Type II. No extra fee is shown.
- Integrations: the vendor claims "official, direct integrations with all major practice management systems" but names none on its homepage. It lists 100+ languages, and live call transfer on Platinum and Diamond.
- Watch out: confirm your PMS in writing, and note that Gold doesn't list live transfer.
Arini
- Best for: Open Dental practices.
- Price: not published on the pages we checked.
- BAA: Arini's blog says the platform "signs Business Associate Agreements (BAAs) with all customers" and describes TLS 1.2+ and AES-256 encryption (Arini, 29 Jan 2026).
- Integrations: a detailed Open Dental guide. The same post says "leading AI receptionist platforms like Arini support multiple practice management systems" but doesn't name the others, so confirm yours.
- Watch out: the BAA statement comes from a blog post and there's no public price, so ask for the agreement and a quote together.
Dentina
- Best for: the longest named PMS list at a published price.
- Price (as of 14 Nov 2026): Standard from $299/month per location, billed annually, for up to 3 providers; Premium from $399. 30-day free trial and no setup fee (Dentina).
- BAA: the homepage says "HIPAA compliant" and "HIPAA-compliant by design" but doesn't mention a BAA.
- Integrations: Open Dental, Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Curve, Denticon, Cloud9, Dolphin, OrthoTrac and PracticeWorks. The vendor says it writes back to the PMS in real time. English and Spanish on Standard, up to 57 languages on Premium.
- Watch out: ask for the BAA before go-live. Standard takes a message by default; warm transfer is a Premium feature.
Keragon
- Best for: small medical practices and dental groups on cloud systems.
- Price (as of 14 Nov 2026): Starter $149/month ($99 billed annually), Professional $399 ($269), Scale Up $1,499 ($995) (Keragon). 14-day free trial, no card.
- BAA: "BAA included on all plans". Elsewhere the page says its standard BAA covers "all paid plans", and it doesn't mention the free trial.
- Integrations: Open Dental, Dentrix Ascend, Planet DDS, NexHealth and Zocdoc for dental; athenahealth, eClinicalWorks, DrChrono, Elation, Healthie, ModMed, AdvancedMD and Tebra for medical (Keragon). Keragon's own roundup says "Dentrix and Dentrix Ascend are available on request rather than live connectors" (Keragon blog, 5 Nov 2026).
- Watch out: the voice AI runs on a provider you choose, and Keragon says "End-to-end HIPAA coverage needs a BAA with your voice provider as well as with Keragon" (Keragon). Its pricing page doesn't price voice minutes.
Rondah
- Best for: DSOs and multi-location dental groups.
- Price: not published; demo only (Rondah).
- BAA: the homepage says "Patient data stays protected" but doesn't name HIPAA or a BAA; it links to a third-party trust page.
- Integrations: Dentrix appears in its demo, and the vendor claims "deep, bi-directional sync to all major practice management systems".
- Watch out: get the BAA and the integration list in writing.
Weave AI Receptionist
- Best for: practices already on Weave's phone system.
- Price: not listed on the product page (Weave).
- BAA: Weave says the product "has been designed to meet and exceed the standards of HIPAA". The page doesn't mention a BAA.
- Integrations: automatic booking and rescheduling "for qualified Dental PMS only", with no systems named.
- Watch out: it's in early access, and language switching is "coming soon".
Which AI receptionists work for medical practices on Epic or athenahealth?
- Assort Health names Epic, athenahealth and Oracle Health (Cerner) and says it "integrates bidirectionally with 20+ EHR/PMS systems" (Assort Health, 13 Jul 2026). It targets specialty practices, FQHCs and health systems. That post doesn't say whether Assort signs a BAA, and there's no public price.
- Keragon (above) covers athenahealth, eClinicalWorks, ModMed, Tebra and other cloud EHRs, with a BAA on all plans.
- General receptionists: Upfirst offers BAAs only on Enterprise, at a custom price (Upfirst). Phonely's FAQ says it "can sign a Business Associate Agreement (BAA) for Enterprise customers" (Phonely). Smith.ai's AI pricing page doesn't mention HIPAA or a BAA (Smith.ai). See Best AI receptionists for small businesses for these tools.
Can you build a HIPAA-ready receptionist on Vapi or Retell?
Yes, if you pay for the tier that includes a BAA: - Vapi: a HIPAA add-on at $2,000/month, described as "HIPAA eligible data handling. Standard Data Processing Agreement and Business Associate Agreement" (Vapi). - Retell: calls itself "HIPAA-ready" and lists a "Custom BAA" under Enterprise; the cost isn't stated (Retell). - ElevenLabs Agents: "BAAs for HIPAA customers" on Enterprise only (ElevenLabs). - Bland: the FAQ says it is HIPAA compliant with a signed BAA; the plan table shows the BAA on Enterprise only (Bland).
Every service that touches patient data (phone line, speech-to-text, LLM, voice and integrations) needs to be covered. Compare the two main options in Retell AI vs Vapi: pricing, compliance and fit compared and the wider field in Best voice AI platforms for developers.
What should a clinic check before signing?
- The BAA itself, signed, before the AI answers patient calls.
- Which plan includes the BAA, and whether the free trial does (Keragon's and Viva's pages don't say).
- Which PMS records it writes back (appointments, new patients, notes), not just which logos it shows.
- Whether every subprocessor in the call chain is covered.
- Your state's recording and AI-disclosure rules. California's AB 3030, for example, covers generative AI in patient communications from 1 Jan 2025 (FPF). See Are AI phone calls legal? US, UK, EU and India.
How we picked
- BAA and HIPAA statements taken from each vendor's own pages and quoted as written.
- PMS and EHR integrations as named by the vendor.
- Published prices where they exist, re-checked on 14 Nov 2026.
- Healthcare-first products, plus general and developer tools only where they offer a BAA.
- Full method: How Kall tests and ranks AI voice agents.
Sources
- 45 CFR 164.504, eCFR, current text
- Dentina: AI Dental Receptionist Built by a Dentist, Dentina, accessed 14 Nov 2026
- Pricing, Vapi, accessed 14 Nov 2026
- AI Dental Receptionist, Viva AI, accessed 14 Nov 2026
- Open Dental integration guide, Arini, 29 Jan 2026
- Pricing, Keragon, accessed 14 Nov 2026
- AI agents for dental practices, Keragon, accessed 14 Nov 2026
- 9 Best HIPAA-Compliant AI Receptionists for Dental Practices in 2026, Keragon, 5 Nov 2026
- Rondah homepage, Sundown Technologies, accessed 14 Nov 2026
- AI Receptionist, Weave, accessed 14 Nov 2026
- EHR Integration for AI Solutions: What Your IT Team Needs to Know, Assort Health, 13 Jul 2026
- Upfirst pricing, Upfirst, accessed 14 Nov 2026
- Pricing, Phonely, accessed 14 Nov 2026
- AI receptionist pricing, Smith.ai, accessed 14 Nov 2026
- Pricing, Retell AI, accessed 14 Nov 2026
- ElevenAgents pricing, ElevenLabs, accessed 14 Nov 2026
- Pricing, Bland AI, accessed 14 Nov 2026
- Enacted AI Legislation Chart, Future of Privacy Forum, Feb 2026
FAQ
Does an AI receptionist need a BAA?
Yes, if it handles protected health information for a HIPAA covered entity. HIPAA requires a business associate agreement with vendors that create, receive, keep or transmit that information for you. Get it signed before the AI answers patient calls.
Which dental AI receptionists sign a BAA?
Viva AI says it signs a BAA for every practice, Arini says it signs BAAs with all customers, and Keragon includes a BAA on all plans. Dentina and Rondah don't mention a BAA on their homepages, so ask for one in writing.
Do Vapi and Retell sign a BAA?
Vapi sells a HIPAA add-on that includes a BAA for $2,000 a month. Retell lists a custom BAA on its Enterprise plan, which has custom pricing. ElevenLabs and Bland also list BAAs on Enterprise only.
Which AI receptionists integrate with Dentrix and Eaglesoft?
Dentina lists Dentrix, Dentrix Ascend, Dentrix Enterprise and Eaglesoft, plus Open Dental, Curve, Denticon and others. Rondah shows Dentrix in its demo. Arini's Open Dental guide doesn't name the other systems it supports, so ask.
Related
- Best AI receptionists for small businesses8 AI receptionists for small businesses compared on price, free trial, booking, integrations, call transfer and languages, as of 14 Nov 2026.
- Retell AI vs Vapi: pricing, compliance and fit comparedRetell AI vs Vapi on per-minute cost, free credits, HIPAA and SOC 2, integrations, no-code fit and languages, from official pages as of 14 Nov 2026.
- Best voice AI platforms for developersVapi, Retell, LiveKit, Pipecat, ElevenLabs, OpenAI Realtime, Twilio and Bland compared on open source, pricing, telephony, models and self-hosting.
- Are AI phone calls legal? US, UK, EU and IndiaAI phone call rules in the US, UK, EU and India as of 14 Nov 2026: consent, call recording, AI disclosure and opt-outs, with primary sources.
Ranks are never for sale. This page has no affiliate links and no paid placements. Prices change often: check the vendor's pricing page before you buy.